Multi-Factor Authentication adds a secondary security check before allowing a user to access the information in BoardWorks. This is commonly used with different applications, i.e., Banking or Credit. Similar to those applications, BoardWorks will text a code that the person will enter to access the information each time.

Multi-factor Authentication can be set up for a single user or for everyone who accesses the BoardWorks application. Please speak with the client service rep to have Multi-Factor Authentication turned on for all users.

Once it has been determined that an Administrator will turn on or off Multi-Factor Authentication for a user, they will open the user profile as discussed in Finding a User. They will then click on or off the Require MFA.

Once the administrator has turned on Required MFA as shown above, they will be required to enter the mobile number for that individual as shown below. When entering the phone number, the administrator will be required to add the country code/long-distance code before the number e.g., +1 for the United States or + 44 for the United Kingdom.

Once entered click on Save and Enable.

From time to time a user may need to change a phone number or device that has been used to access BoardWorks using Multi-factor Authentication.

This area displays a list of Trusted Devices connected to this user’s account. These are the devices that a user has marked trust at Log-in using Multi-factor Authentication. If the Administrator wishes to remove a device or all devices, they click on either Forget All Devices or a single device.