The log-in directions discussed below are for all users except those who are using Multi-Factor Authentication. If Multi-factor authentication is turned on see Using Multi-Factor Authentication.
1. Start the preferred Internet Browser (we recommend Google Chrome or Microsoft Edge)
2. Visit the URL that was provided to you by your client services representatives during your implementation.
3. Enter Username
4. Enter Password
5. Click on Login
Please note: It is recommended that attendees test their access to BoardWorks from the device they will be using in the Board Meeting. This will mitigate any potential issues Directors could have with logging in, resetting, or changing their passwords (if required). In addition, if there are any WIFI or network issues at the meeting location, Directors could work offline if their content was previously synced and downloaded.
First Time Login
Important: Passwords Requirements.
· Must contain at least 9 alpha-numeric characters.
· Must contain at least one lowercase and one uppercase letter.
· May not contain your username, first name, or last name.
· May not match the last 6 passwords used
· Users will receive an email from BoardWorks Computershare with the subject: BoardWorks Account Created.
Within this email, users will find
1. Their username
2. Their first-time login password
With this information, users can now:
1. Start the preferred Internet Browser
2. Type in BoardWorks URL which is provided during the implementation
3. Enter the Username as indicated in the email.
4. If this is the first login, enter the temporary password as indicated in the email
5. Click on Login.
Change Password on First-time Login
This screen will appear automatically.
Red Note: Your password has expired please change your password.
1. Enter the password from the email.
2. Type in a new password.
3. Repeat: type in the new password.
4. Click on OK.
Setting Up Security Question on First-Time Login:
Important: A security question and answer are required for a password reset.
1. Click here to set the Security Question
2. Type in any Security Question
3. Type in the answer.
Please note: It must be at least 8 characters long.
4. Click on Change Security Question.
Forgotten Password
If a password is forgotten in the future, users can choose to reset their password from the main login page.
Please note: This is also possible for users to access the BoardWorks from a mobile application.
1. Click on Forgot Password.
2. Fill in the username.
3. Click on I’m not a robot.
4. Click on RESET PASSWORD
5. Answer the security question
6. Click on SUBMIT.
7. Type in the new password that meets the password complexity rules.
8. Retype in the new password.
9. Click on RESET PASSWORD
10. Log in as usual.
Multi-factor Authentication (MFA) – Log in
If Multi-factor Authentication is activated, the person using Multi-factor authentication will receive a text message
and then that code will be typed into the One Time Code screen that appears
Please note: If the code disappears, it can be reset by clicking on the Send OTP again option.
Please note: If logging in from a mobile device, the Director will also be prompted to designate the device as a trusted device for Multi-factor Authentication. Designating it as such will allow the user subsequent logins without having to re-authenticate with Multi-factor Authentication.