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BoardWorks Quick Start Guide - BW 8.6

Enhanced Administrative Visibility and Access Controls

BoardWorks 8.6 introduces several enhancements designed to provide Administrators with greater visibility into document permissions, stronger control over how users access BoardWorks, and increased flexibility when managing Officer Groups.

What's New in BoardWorks 8.6?

  • Meeting Document Permissions Report

  • Restrict Web Browser Access

  • Enhanced Officer Groups Management

  • External Attendees - Add to Calendar Support

  • Improved Password-Protected Document Handling

Together, these enhancements help simplify administration, strengthen access controls, improve the External Attendee experience, and provide a more consistent document management experience throughout BoardWorks.

What is the Meeting Document Permissions Report?

The Meeting Document Permissions Report provides Administrators with a single view of document access across an entire meeting.

Prior to BoardWorks 8.6, reviewing document permissions often required examining each document individually. The Meeting Document Permissions Report simplifies this process by displaying permission information for all meeting materials in a single report.

This allows Administrators to:

  • Validate document permissions before meeting distribution

  • Review user and group access in one location

  • Quickly identify restricted documents

  • Reduce manual permission reviews

  • Export permissions for audit and record-keeping purposes

How do I generate a Meeting Document Permissions Report?

The report can be generated from several locations within BoardWorks.

Option 1: From Meetings & Events

  1. Navigate to Meetings & Events.

  2. Locate the meeting.

  3. Open the Actions menu.

  4. Select Permissions Report.

Option 2: From the Meeting Preview

  1. Open the meeting.

  2. Select Meeting Actions.

  3. Select Permissions Report.

Option 3: From Within the Meeting

  1. Open the meeting.

  2. Open the meeting menu.

  3. Select Document Permissions Report.

The report is generated and opened in a new browser tab.

What information is included in the report?

The Meeting Document Permissions Report displays all documents within the selected meeting along with their associated permissions.

Information included in the report includes:

  • Document Name

  • Access Type

  • User Access

  • Group Access

For documents shared with a large number of users, select View More to display the complete user list.

How do I understand Access Types?

The Access Type column identifies how users have been granted access to a document.

Group Access

Group Access indicates that document permissions have been assigned through a committee or group.

For example, if a document has been shared with the Board of Directors committee, all members of that committee automatically receive access.

User-Specific Access

User-Specific Access indicates that permissions have been granted directly to individual users.

This is commonly used when a document should be available to specific individuals regardless of group membership.

Group Access and User-Specific Access

Some documents may display both access types.

This indicates that some users receive access through a group while additional users have been explicitly granted access.

Administrator Access

Administrators appear in the report even when they have not been directly assigned access to a document.

This is expected behaviour because Administrators automatically inherit access to all meeting materials through their role permissions.

How do I export the report?

  1. Open the Meeting Document Permissions Report.

  2. Select Export Excel.

BoardWorks generates and downloads an Excel version of the report.

What should I know?

  • The report is view-only and does not modify permissions.

  • Permissions continue to be managed using existing document permission controls.

  • The report reflects permissions at the time it is generated.

  • Reports can be refreshed at any time to display the most current permissions.

Frequently Asked Questions

Does the report change any document permissions?

No. The report is strictly informational and does not modify permissions.

Does the report include restricted documents?

Yes. The report includes all meeting documents and displays the permissions assigned to each.

Why do Administrators appear in the report?

Administrators automatically receive access to all meeting documents by virtue of their role.

Can I see both group and individual permissions?

Yes. The report displays Group Access, User-Specific Access, or a combination of both.

Can I export the report?

Yes. The report can be exported to Microsoft Excel.

Does the report update automatically?

No. The report reflects permissions at the time it was generated. Use Refresh to retrieve updated permissions.

Restrict Web Browser Access

What is Restrict Web Browser Access?

Organizations often have specific security and governance requirements regarding how users access sensitive meeting materials and BoardWorks content.

BoardWorks 8.6 introduces the ability to restrict access to BoardWorks through a web browser for eligible users. When enabled, affected users can continue to access BoardWorks using the BoardWorks iPad, iPhone, Android, and Windows applications, but will no longer be able to sign in through a web browser.

This enhancement gives Administrators greater control over how users access BoardWorks and can help support organizational security policies by encouraging the use of approved BoardWorks applications.

Key Benefits

  • Provide greater control over how users access BoardWorks

  • Support organizational security and governance requirements

  • Encourage the use of approved BoardWorks applications

  • Manage browser access settings for individual users or entire roles

  • Maintain existing permissions while changing access methods

How do I restrict browser access for an individual user?

Administrators can configure browser access restrictions directly from User Administration.

To restrict browser access for an individual user:

  1. Navigate to Admin > User Administration.

  2. Locate the user account you want to update.

  3. Open the user account.

  4. Locate the Restrict Web Browser Access setting.

  5. Select the checkbox.

  6. Click Save.

Once enabled, the user will no longer be able to access BoardWorks through a web browser.

How do I manage browser access by role?

BoardWorks 8.6 also introduces role-based browser access management, allowing Administrators to update browser access settings for multiple users simultaneously.

To manage browser access by role:

  1. Navigate to Admin > User Administration.

  2. Select the Users by Role tab.

  3. Select the desired role.

  4. Enable or disable Restrict Browser Access for one or more users.

  5. Click Save.

This provides a centralized way to manage browser access settings across multiple users.

Which roles support browser access restrictions?

Browser access restrictions are available for the following roles:

  • Auditors

  • Directors

  • Officers

  • Regulators

  • Senior Officers

  • Site Viewers

These roles typically consume BoardWorks content and can perform their responsibilities through the BoardWorks applications.

Browser access restrictions are not available for administrative roles because those users require access to functionality only available through the BoardWorks web portal, such as content creation and document management.

What happens when browser access is restricted?

When browser access has been restricted:

  • Access through the BoardWorks web portal is blocked.

  • Access through the BoardWorks iPad app remains available.

  • Access through the BoardWorks iPhone app remains available.

  • Access through the BoardWorks Android app remains available.

  • Access through the BoardWorks Windows app remains available.

If a restricted user attempts to access BoardWorks through a web browser, they will receive a message explaining that browser access has been restricted by their organization.

The user will also be provided with download links for supported BoardWorks applications to help them transition to an approved access method.

What should I know?

  • Browser restrictions only control how users access BoardWorks.

  • User permissions are not changed when browser access is restricted.

  • Committee memberships remain unchanged.

  • Security rights remain unchanged.

  • Browser restrictions can be enabled or removed at any time by an Administrator.

  • Browser access can be managed individually or by role.

Frequently Asked Questions

Why would I use browser access restrictions?

Browser access restrictions provide Administrators with greater control over how users access BoardWorks. Organizations can use this feature to support security policies, promote a consistent user experience, and encourage the use of approved BoardWorks applications.

Who can configure browser access restrictions?

Only BoardWorks Administrators can configure browser access restrictions.

Which roles support browser access restrictions?

Browser access restrictions are available for:

  • Auditors

  • Directors

  • Officers

  • Regulators

  • Senior Officers

  • Site Viewers

Why are some roles not eligible for browser access restrictions?

Certain roles perform administrative and content management tasks that require functionality available only through the BoardWorks web portal. As a result, browser restrictions are not available for these roles.

Can browser access be configured for individual users?

Yes. Browser access can be enabled or disabled directly from an eligible user's account.

Can browser access be managed for multiple users at once?

Yes. The Users by Role screen allows Administrators to review and update browser access settings for multiple users from a single location.

What happens if a restricted user attempts to sign in through a web browser?

The user will be informed that browser access has been restricted by their organization and will be provided with download links for supported BoardWorks applications.

Can restricted users still access BoardWorks?

Yes. Restricting browser access only prevents access through the BoardWorks web portal. Users can continue to access BoardWorks using the BoardWorks iPad, iPhone, Android, and Windows applications.

Does restricting browser access affect the BoardWorks mobile apps or Windows app?

No. Users can continue to access BoardWorks through supported BoardWorks applications.

Does restricting browser access affect user permissions?

No. Restricting browser access only changes how a user accesses BoardWorks. Permissions, committee memberships, and security rights remain unchanged.

Can browser access restrictions be removed later?

Yes. Administrators can remove browser restrictions at any time by clearing the Restrict Web Browser Access setting.

Enhanced Officer Groups Management

Managing Officer Groups is now more flexible in BoardWorks 8.6.

Administrators can now update Officer Group names and permanently delete Officer Groups directly within BoardWorks. Previously, these changes required assistance from BoardWorks Support.

This enhancement provides greater flexibility and allows Administrators to manage Officer Groups more efficiently without requiring Support intervention.

Key Benefits

  • Update Officer Group names without contacting Support

  • Permanently delete obsolete Officer Groups

  • Keep Officer Group structures organized and up to date

  • Reduce administrative effort

  • Maintain Officer Groups directly within BoardWorks

How do I update an Officer Group name?

Organizations evolve over time, and Officer Group names may need to be updated to reflect changes in titles, departments, responsibilities, or administrative requirements.

To update an Officer Group name:

  1. Navigate to Admin > User Administration.

  2. Select the Officer Groups tab.

  3. Locate the Officer Group you want to update.

  4. Select Edit.

  5. Update the Officer Group name.

  6. Click Save.

The updated Officer Group name is immediately reflected throughout BoardWorks.

How do I delete an Officer Group?

Officer Groups that are no longer needed can now be permanently removed by Administrators.

To delete an Officer Group:

  1. Navigate to Admin > User Administration.

  2. Select the Officer Groups tab.

  3. Locate the Officer Group you want to remove.

  4. Select Delete.

  5. Confirm the deletion.

The Officer Group will be permanently removed from BoardWorks.

When can an Officer Group be deleted?

An Officer Group can only be deleted when it is no longer in use.

Before an Officer Group can be deleted:

  • No users can be assigned to the Officer Group.

  • The Officer Group cannot be associated with any committees.

If either condition exists:

  • The Delete option will not be available.

  • Users or committee associations must be removed before deletion can occur.

This helps prevent the accidental removal of active Officer Groups.

What happens when an Officer Group is renamed?

Renaming an Officer Group updates the group's name throughout BoardWorks.

When an Officer Group is renamed:

  • Existing memberships remain unchanged.

  • Committee associations remain unchanged.

  • User access remains unchanged.

  • Only the Officer Group name is updated.

This allows Administrators to update group names without affecting existing configurations.

What happens when an Officer Group is deleted?

When an Officer Group is deleted:

  • The Officer Group is permanently removed.

  • User accounts are not deleted.

  • Existing users remain active within BoardWorks.

Because deletion is permanent, Administrators should verify that the Officer Group is no longer required before proceeding.

What should I know?

Before deleting an Officer Group:

  • The Officer Group must not contain assigned users.

  • The Officer Group must not be associated with any committees.

  • Officer Groups can only be deleted individually.

  • Deleted Officer Groups cannot be restored.

If an Officer Group is still associated with users or committees, those associations must be removed before deletion becomes available.

Why was this enhancement added?

Prior to BoardWorks 8.6, renaming or deleting Officer Groups required assistance from BoardWorks Support.

BoardWorks 8.6 allows Administrators to manage Officer Groups directly within the application, reducing reliance on Support and providing greater administrative flexibility.

Frequently Asked Questions

Who can update Officer Group names?

Only BoardWorks Administrators can update Officer Group names.

Who can delete Officer Groups?

Only BoardWorks Administrators can delete Officer Groups.

Why was this enhancement added?

Previously, renaming or deleting Officer Groups required assistance from BoardWorks Support. BoardWorks 8.6 allows Administrators to perform these actions directly within BoardWorks.

Does renaming an Officer Group affect users assigned to the group?

No. Renaming an Officer Group only updates the group's name. Existing memberships, permissions, and committee associations remain unchanged.

Why do some Officer Groups show a Delete option while others do not?

An Officer Group can only be deleted when it has no assigned users and is not associated with any committees.

If either condition exists, the Delete option will not be available.

What do I need to do before deleting an Officer Group?

Remove all assigned users and any committee associations. Once the Officer Group is no longer in use, the Delete option will become available.

Can a deleted Officer Group be restored?

No. Once an Officer Group has been deleted, it cannot be restored. A new Officer Group would need to be created if required.

Does deleting an Officer Group delete the users within the group?

No. Deleting an Officer Group only removes the group itself. User accounts remain unchanged.

Can I delete multiple Officer Groups at once?

No. Officer Groups must be deleted individually. Each Officer Group must meet the deletion requirements before the Delete option becomes available.


External Attendee Add to Calendar Support

Inviting External Attendees to meetings is now even more convenient in BoardWorks 8.6. When an External Attendee is invited to a meeting, BoardWorks now automatically includes an ICS calendar file with the invitation email. This allows recipients to quickly add the meeting to their preferred calendar application without manually entering meeting details.

ICS files are widely supported by popular calendar applications, including:

  • Microsoft Outlook

  • Microsoft 365

  • Google Calendar

  • Apple Calendar

This enhancement helps External Attendees stay organized, improve meeting visibility, and reduce the likelihood of missed meetings.

Key Benefits

  • Simplifies scheduling for External Attendees

  • Eliminates manual calendar entry

  • Improves visibility of upcoming meetings

  • Supports major calendar applications

  • Helps reduce missed meetings

  • Provides a more convenient meeting invitation experience.

How does Add to Calendar Support work?

When an External Attendee receives a BoardWorks meeting invitation:

  1. Open the invitation email.

  2. Locate the attached ICS calendar file.

  3. Open the ICS file.

  4. Add the meeting to the preferred calendar application.

Once added, the meeting will appear within the attendee's calendar along with the meeting information included in the invitation.

What information is included in the ICS file?

The ICS file contains meeting information from the BoardWorks invitation, allowing External Attendees to quickly add the meeting to their calendar.

Depending on the meeting details provided, the calendar entry may include:

  • Meeting name

  • Meeting date

  • Meeting time

  • Location information

  • Other meeting details included in the invitation.

What calendar applications are supported?

ICS calendar files are an industry-standard format supported by most modern calendar applications.

Supported applications include:

  • Microsoft Outlook

  • Microsoft 365

  • Google Calendar

  • Apple Calendar

Most other calendar applications that support ICS files can also open and import the meeting invitation.

Why was this enhancement added?

Prior to BoardWorks 8.6, External Attendees often needed to manually create calendar entries after receiving a meeting invitation.

By including an ICS file with the invitation email, BoardWorks simplifies the scheduling process and makes it easier for External Attendees to track upcoming meetings using their preferred calendar application.

What should I know?

  • ICS files are automatically included with External Attendee invitations.

  • No additional configuration is required.

  • External Attendees can add meetings directly to their calendars.

  • The feature is designed specifically for External Attendees.

  • Most major calendar applications support ICS files.

Frequently Asked Questions

Who receives the ICS file?

External Attendees invited to a meeting automatically receive the ICS file as part of their invitation email.

Do Administrators need to enable this feature?

No. The ICS file is automatically included with all External Attendee meeting invitations.

What calendar applications are supported?

ICS files are supported by most major calendar applications, including:

  • Microsoft Outlook

  • Microsoft 365

  • Google Calendar

  • Apple Calendar

Does the ICS file contain meeting details?

Yes. The ICS file contains meeting information from the invitation, allowing attendees to easily add the meeting to their calendar.

Is this available for regular BoardWorks users?

No. This enhancement applies specifically to External Attendees.

Do External Attendees need a BoardWorks account to use the ICS file?

No. The ICS file is provided as part of the meeting invitation and can be opened using a supported calendar application.

Can External Attendees use any calendar application that supports ICS files?

Yes. Most calendar applications that support the ICS file format can be used to import the meeting invitation.

What are the benefits of using the ICS file?

Using the ICS file helps External Attendees:

  • Quickly add meetings to their calendars

  • Avoid manual calendar entry

  • Improve visibility of upcoming meetings

  • Reduce the likelihood of missed meetings

  • Manage meeting schedules more efficiently

Improved Password-Protected Document Handling

BoardWorks 8.6 introduces several enhancements that improve how password-protected documents are handled throughout the platform.

These improvements provide a more consistent experience when uploading and managing protected documents across BoardWorks, including Meetings, Events, Alerts, and other document management areas.

When uploading a password-protected PDF document, BoardWorks now prompts users to enter the document password before the upload can continue. Upload workflows have also been enhanced to better handle password-protected files when multiple documents are uploaded at the same time.

In addition, BoardWorks now provides clearer feedback when unsupported password-protected file types are selected, helping users quickly identify and resolve issues.

Key Benefits

  • Improved handling of password-protected PDF documents

  • Better support for multiple document uploads

  • Clearer guidance when unsupported files are selected

  • More consistent behaviour across BoardWorks

  • Reduced upload interruptions

  • Improved user experience when working with protected documents

How are password-protected PDF documents handled?

Password-protected PDF documents continue to be supported throughout BoardWorks.

When uploading a password-protected PDF:

  1. Select the PDF document for upload.

  2. When prompted, enter the document password.

  3. Continue the upload process.

Once the password has been provided, BoardWorks can process and upload the document successfully.

This enhancement helps ensure that protected PDFs can be uploaded while maintaining the document's security requirements.

How does BoardWorks handle multiple password-protected documents?

BoardWorks 8.6 improves the upload experience when multiple documents are uploaded together.

When one or more password-protected PDF documents are included in an upload:

  • BoardWorks identifies the protected documents.

  • Users are prompted for required passwords.

  • The upload process provides clearer feedback when action is required.

  • Upload interruptions are minimized.

This helps streamline document management workflows and reduces confusion when working with large document packages.

How does BoardWorks handle unsupported protected documents?

BoardWorks supports password-protected PDF files but does not support password-protected Microsoft Office documents.

If an unsupported password-protected file is selected, BoardWorks will provide guidance explaining why the document cannot be processed.

This helps users quickly identify unsupported files and take appropriate action before attempting another upload.

Which password-protected file types are supported?

Supported File Types

  • Password-Protected PDF Documents

BoardWorks supports password-protected PDF files across the platform.

Unsupported File Types

  • Password-Protected Microsoft Word Documents

  • Password-Protected Microsoft Excel Documents

  • Password-Protected Microsoft PowerPoint Documents

These file types must have password protection removed before they can be uploaded to BoardWorks.

Where do these enhancements apply?

The password-protected document enhancements apply throughout BoardWorks, including:

  • Meetings

  • Events

  • Alerts

  • Document management workflows

  • Other areas where files can be uploaded and managed

This provides a more consistent experience regardless of where documents are being managed.

What should I know?

  • Password-protected PDF files remain fully supported.

  • Users will be prompted for passwords when required.

  • Upload workflows now provide clearer feedback.

  • Unsupported password-protected file types are identified more clearly.

  • Password protection remains in place and document security is unchanged.

Frequently Asked Questions

Are password-protected PDF files supported?

Yes. Password-protected PDF files are fully supported throughout BoardWorks.

Are password-protected Microsoft Office documents supported?

No. Password-protected Microsoft Word, Excel, and PowerPoint files are not supported.

Which areas of BoardWorks include these enhancements?

These improvements apply across BoardWorks, including Meetings, Events, Alerts, and other document management areas.

Do these enhancements change how users access password-protected documents?

No. Password-protected documents remain protected and continue to require the appropriate password when opened.

Why am I being prompted for a password during upload?

BoardWorks requires the password for protected PDF documents so the file can be processed and uploaded successfully.

What happens if I upload an unsupported password-protected file?

BoardWorks will provide guidance explaining that the file type is not supported and cannot be uploaded while password protection is enabled.

Do these enhancements remove password protection from uploaded documents?

No. The enhancements improve how password-protected documents are handled during upload but do not remove or bypass the document's security settings.

Why was this enhancement added?

These improvements help create a more consistent document management experience, reduce upload issues, improve feedback during uploads, and make it easier to work with password-protected documents throughout BoardWorks.

Release Summary

What does BoardWorks 8.6 deliver?

BoardWorks 8.6 focuses on improving administrative visibility, strengthening access controls, simplifying user management, enhancing the External Attendee experience, and creating a more consistent document management workflow across the platform.

This release introduces five key enhancements:

Meeting Document Permissions Report

Provides Administrators with a consolidated view of document permissions across an entire meeting, making it easier to review access, validate permissions, identify restricted documents, and export permission information for auditing and record keeping.

Restrict Web Browser Access

Allows Administrators to prevent eligible users from accessing BoardWorks through a web browser while continuing to provide access through the BoardWorks iPad, iPhone, Android, and Windows applications.

Enhanced Officer Groups Management

Enables Administrators to update Officer Group names and permanently delete eligible Officer Groups directly within BoardWorks without requiring assistance from BoardWorks Support.

External Attendee Add to Calendar Support

Automatically includes an ICS calendar invitation with External Attendee meeting invitations, allowing recipients to easily add meetings to Outlook, Microsoft 365, Google Calendar, Apple Calendar, and other supported calendar applications.

Improved Password-Protected Document Handling

Introduces enhancements to the handling of password-protected PDF documents, improves upload workflows, provides clearer feedback for unsupported file types, and creates a more consistent experience throughout BoardWorks.

Key Benefits of BoardWorks 8.6

BoardWorks 8.6 helps organizations:

  • Improve visibility into document permissions

  • Strengthen governance and access controls

  • Reduce administrative effort

  • Improve management of Officer Groups

  • Simplify meeting scheduling for External Attendees

  • Provide a more consistent document management experience

  • Improve support for password-protected PDF documents

  • Reduce reliance on BoardWorks Support for routine administrative tasks

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