Starting in v8.4.3, BoardWorks has introduced a new, simplified login experience for both the iPad and iPhone apps.
This update streamlines the login process by allowing users to select their region directly from the login screen, eliminating the need to navigate to a separate settings screen before signing in. Previously, this important step was sometimes missed, which could result in login errors and confusion about account access.
With this update, the correct region must be selected as part of the login process. The region only needs to be set once, and will be retained by the app for future logins. Users will only need to select their region again if the app is reset, removed, or reinstalled.
New iPad Login Screen
New iPhone Login Screen
How do users log in?
To log in using the new login screen:
Tap Select Region
Choose your organization’s region (for example: United States, Canada, United Kingdom, or Australia)
Enter your Username
Enter your Password
Tap Login
First-time login
For new users, follow these steps to log in for the first time:
Open the BoardWorks app on your iPad or iPhone
Tap Select Region and choose the region for your organization
Enter your Username
Enter the temporary password provided by your BoardWorks Administrator
Tap Login
When prompted, create a new password and confirm it
Set your security question and answer
Tap Save to complete the setup
Once these steps are complete, you will be logged in and the BoardWorks homepage will load.
Note: The region only needs to be selected the first time you log in. It will be saved for future sessions unless the app is reset or reinstalled.
Important notes
The region is based on the organization, not the user’s physical location
Face ID or Touch ID settings will continue to work as previously configured
Users will only need to reselect the region if the app is reset or reinstalled
Login credentials are the same across all devices
Account recovery options are available directly from the login screen:
Password to reset a password
Username to recover a username
Support to request assistance
Accessing app settings
To access additional app settings:
Tap the gear (settings) icon in the bottom‑right corner of the screen
This allows configuration changes if needed before logging in.
After logging in
Once logged in:
The BoardWorks homepage will load
Content will begin to sync automatically